Support
Talk to a person
Support is by email, answered by the person who builds the app. Write in plain language, include your store address, and you get a direct answer rather than a canned one.
Typical reply time: within 1 business day.
What to include
The more of this you send first time, the fewer rounds it takes to sort out.
- Your myshopify store address, for example yourstore.myshopify.com
- The name of the discount you are working on
- The tiers you set, as quantity and discount pairs
- What you expected at checkout and what actually happened
- A screenshot of the cart or checkout if prices look wrong
App Store listing
The app is still being built, so there is nothing to install yet. Email shaurya@ezmasterdiscount.com and you get a single message on the day the listing goes live. Your address is used for that one email and nothing else.
Data and privacy requests
To ask what data the app holds, or to have it deleted, email the same address with "Data request" in the subject line. Requests are handled as described in the privacy policy.